Reflections … Every Experience We Create Has an Impact

Upon continued reflections of our performance, I am confident we have made progress toward the organization we want to become – safe, quality, professional, proud, being the contractor of choice for our employees and customers. For example, in the spring outage season…

Communications TeamAugust 9, 2019Customer Experience, CX, Employee Experience, safety, quality, leadership, fleet, keystone, critical x, consistency, maturity, resiliency, excellenceComment

Reflections ... Employee & Customer Experience

Over the past few weeks I have met with various Customers, receiving their feedback on what they want from a craft organization like APM. Below are two of my biggest takeaways…

Communications TeamMay 17, 2019jake, locklear, president, ceo, blog, EX, CX, customer, employee, experience, reflectionsComment

Highlighting World-Class Excellence Delivered to Outage Sites and Community Initiatives

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