Reflections... Employee Experience Survey Actions
Please see the below video for our response to the feedback and planned actions based on our Employee Experience Survey.
Improve Work / Life Balance:
Identify Business “Periods”, including peak and blackout periods
Identify Backups for all Positions
Improve Transparency Culture:
Host Regular Townhall Meetings
Improve Timely Decision Making:
Implement 48-hour response time standard for emails and calls
Create Delegations of Authority (DOAs) for regular decisions and Standard Operating Procedures (SOPs) for roles.