Please see the below video for our response to the feedback and planned actions based on our Employee Experience Survey.

Improve Work / Life Balance:

• Identify Business “Periods”, including peak and blackout periods

• Identify Backups for all Positions

Improve Transparency Culture:

• Host Regular Townhall Meetings

Improve Timely Decision Making:

• Implement 48-hour response time standard for emails and calls

Create Delegations of Authority (DOAs) for regular decisions and Standard Operating Procedures (SOPs) for roles.