APM Team,

Thank You! We continue to perform important work at significant volumes. Yes, we had a rough few days with injuries – not acceptable. Yet we rallied to refocus and keep delivering.

Your good work is noticed. Below are a couple of snapshots from the GE Gas Power Operations Quarterly Update. I always have pride when I see the APM brand being recognized at a high level. We all should be proud of the work we are doing this fall and this year.

Last week, I had the opportunity to visit a jobsite in LA – Entergy Nelson. This area was hit hard by the recent hurricanes. As mentioned above, our team is doing great work there to help the customer repair the facility damage and keep producing power. I want to share a few of my reflections, in the spirit of reaching excellence (the “pinnacle”) on our sites.

First, a thank you to Supt Chris Varnado and the team, who responded well to our surprise visit. The Entergy customer reps we met were very positive about the experience we were giving them. They complimented our leaderships reinforcing good culture and complimented our good crew, which included many repeat craft who were making good observations based on their expertise and knowledge of the site. Again, very proud.

 On your site, how does the Customer experience your good leadership and your crew’s good engagement?

We observed the crews throughout mid morning. Two specific observations we made:

• Housekeeping … The site has some mess given the scope and hurricane effects. One of our crews broke for lunch leaving a bit of a mess, likely unnoticed on the site but observed from a new set of eyes.

• Hazard Recognition … A ladder was being used near a cement block with protruding bolts, creating a possible fall risk with blunt impact. We collectively discussed solutions to cover the cement block and bolts to mitigate the hazard.

How can you leverage others, less familiar with the work environment (with “fresh eyes”), to help recognize and mitigate hazards?

We then had a brief discussion during lunch. This was a great opportunity for me to listen to the voice of our craft. Engagement varied as expected (I was interrupting lunch). Most recognized the job is winding down, and expressed some “summit fever” along with general fatigue. We discussed how to stay focused to finish the job with excellence – using the tools we have, even sharing the same guidance Alex shared earlier this week.

What tools do you use to reinforce with your crews the ability to fight fatigue and finish with excellence?

 This experience reminded me again of the importance of our operational refinement. As you saw from the organizational updates earlier this week, we aim to create a more horizontal organization, empowering greater levels of Ownership, Accountability, Collaboration, and Communication. In this model, we will better utilize the talented Superintendents who lead our craft teams on the frontlines.

If you have additional questions about the vision or logistics of these changes, I encourage you to submit those for our Q4 All Hands, Heads & Hearts Event( #H3) next Tuesday, November 17th. The Chiefs and I look forward to a candid discussion with you all, sharing about the exciting vision we have for APM’s future. It starts with having the right people in the right roles – a solid team to develop our craft experts and deliver for our customers. I am confident the recent restructuring places us on track for victory.

– Jake