Striving to exceed expectations is a critical part of establishing solid customer relationships. Outages are sometimes a huge challenge the customers. Ensuring customer satisfaction during the outage journey decreases the Customer’s headache, and increases the likelihood that the customer will seek our craft labor solutions again in the future. A team from APM Nuclear recently completed a job with flying colors, proving that a positive customer experience is a success on both ends. A group of 22 Millwrights conducted extensive work at the Exelon Peach Bottom Nuclear Plant in Delta, Pennsylvania. The team executed linkage inspection, rebuilt LPSV’s & HPSV’s, inspected Heim Bearings & Secondary Operating Cylinders/Pilot Actuators, and replaced several PRV’s. Another crew of 4 Millwrights and a Foreman completed an Exciter/Alterrex Warranty Inspection. All work was completed with the utmost skill and we love seeing a Customer rate our teams a resounding score of 5 out of 5. Their responses, “safely, efficiently, and with quality”, “excellent emergent response”, “ownership and quality were extremely high”, “owned schedule”, “worked collaboratively”, “team was very focused on safety”, and “excellent ownership, response, execution, and follow up...” are compliments each member of the team should boast about. We are very proud of what this team accomplished and delivered. APM would like to congratulate all involved in this tremendously successful effort with special thanks to Superintendents Eric Finch and Frank McKnight, and Foremen James Hailey, Anthony Reed, and Michael Anoskey for your leadership. Successes like these don’t come easily, but do remind us of the importance of providing stellar customer experiences.